General Questions

If you no longer wish to receive marketing emails, you can unsubscribe at any time:

1. Open the most recent email you received from our team.

2. Scroll to the bottom of the message.

3. Click the “Unsubscribe” link.

You will be removed from our marketing list immediately. 

Please note that you may still receive transactional or service-related emails, such as receipts, login links, or important account notifications.

If you’d like to permanently delete your account, please be aware of the following:

• Account deletion is irreversible.

• Once deleted, you will lose access to all documents, including resumes, cover letters, and any stored data in your account.

If you still wish to proceed, simply confirm your request with our support team, and we will help delete your account securely.

Our platform offers both free and premium features:

• You may create and preview documents for free, giving you the chance to build your resume or cover letter before paying.

• Certain premium features—such as downloading, advanced formatting, and expert writing tools—require an active subscription.

This hybrid model allows users to test the platform before deciding whether they want full access to all features.

If you are not receiving your login link, try these troubleshooting steps:

1. Check your spam/junk folder — automated emails sometimes get filtered.

2. Clear your browser cache and cookies, then request the link again.

3. Ensure you are checking the correct email address associated with your account.

If you still cannot access the login link, contact our support team for assistance.

RIO, CIO, and TopResume are sister brands operating under the Career.io parent company. Each platform serves different job-seeking needs:

• RIO (Resume.io): Resume and cover letter creation tools.

• CIO (Career.io): Job application support, coaching, Auto-Apply, and career management.

• TopResume: Professional resume writing, optimization, and expert reviews.

All brands share the same mission of helping job seekers succeed, but they offer different tools and services aligned with their platform focus.

At this time, our support team is available exclusively via email. If you need assistance, please reply directly within your existing email thread or chat, and one of our specialists will respond as soon as possible.

This approach allows us to provide detailed, accurate support with clear written documentation for your case.