Why is something missing or not saving in my resume?

Our resume builder is designed to constantly save your changes as you work so that there is no need to remember to click save. You can see this feature in action below your resume preview window. As you type, the icon will move between “saving” and “saved” letting you know your work has been updated on our servers so that you can access it from anywhere at any time. This is true of both our resume and cover letter builders.

We also offer a new offline resume writing support feature. If you become disconnected from the internet while inside the builder, you’ll be notified and all previous and subsequent changes will be saved, even while you are offline. Once internet connection is reestablished, your data will be automatically backed up to our server.

What to do if it appears information is missing on your resume or cover letter

One reason it may seem like your information has not been saved is that it has simply been moved to a second page. Check how many pages your document has and toggle between them using the arrows below your resume next to the “Saved” indicator.

If you’re still having trouble finding content you added to your resume or cover letter, try these steps:

• Check your Resume or Cover Letter Dashboard and make sure you're not looking at the wrong version of your document.
• Check you are signed in with the correct email address. If you initially signed up for Resume.io with Google, LinkedIn, or Facebook then your account is created with the email address you use with those tools. 
• Refresh the app or try logging out and logging back in.
• Try creating and saving content using Chrome, our most supported web browser.

If you're still having trouble finding something you saved or saving your resume or cover letter, reach out to us and we will try to help you identify the issue and restore your lost content.